Senior Success Guide

About the job

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details Responsibilities: • Be a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa • Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage • Run engagements aligned with Data Cloud and Agentforce product capabilities, tailoring conversations to the unique needs and opportunities of our customers • Build strong relationships with both internal and external business stakeholders • Drive thought leadership when possible through mentoring and knowledge sharing Impact of the Role: The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. Collaboration and Teamwork: Collaboration is at the core of our success, and as a Data Cloud or Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. Basic Requirements: • 4-6 years experience in a customer-facing role in the technology industry • Experience with Data 360 • Fluent English speaker • Strong communication and interpersonal skills • Proactive and self-starting attitude • Bachelor’s Degree Apply today to not only shape the future — but to redefine what’s possible.