Senior Support Professional

About the job

Senior Support Professional – IT/HR Operations We are looking for an experienced professional with deep expertise in internal IT or HR operations within large Utilities/Energy companies to help review and validate AI prompts used to train AI agents. • Ticket routing • Employee onboarding • IT asset handling • HR case management • SLA-driven processes Your expertise will ensure that the AI agent's prompt is realistic, internally consistent, and aligns with logistics support workflows for internal IT/HR operations.