Senior Support Professional – IT/HR Operations

About the job

Senior Support Professional – IT/HR Operations We are looking for an experienced professional with deep expertise in internal IT or HR operations within large Utilities/Energy companies to help review and validate AI prompts used to train AI agents. This is a unique opportunity to work on a cutting-edge project for a major energy provider. • Ticket routing • Employee onboarding • IT asset handling • HR case management • SLA-driven processes Your expertise will ensure that the AI agent's prompt is realistic, internally consistent, and aligns with logistics support workflows for internal IT/HR operations.

Requirements

• Ticket routing
• Employee onboarding
• IT asset handling
• HR case management
• SLA-driven processes

Preferred Technologies

• Ticket routing
• Employee onboarding
• IT asset handling
• HR case management
• SLA-driven processes

About the company

MyRemoteTeam Inc focuses on providing innovative solutions and support within the Utilities/Energy sector. The company prides itself on its expertise in internal IT and HR operations, leveraging advanced technologies like AI to enhance operational efficiency.