Senior UX Manager

About the job

As a Senior UX Manager, you will lead a team of fullstack UX designers to create lovable, intuitive experiences across our enterprise SaaS products. You will coach and grow designers, co-own roadmaps with Product and Engineering, and drive measurable outcomes such as PSAT, adoption, time-to-value, and support ticket reduction. You will strengthen research and analytics practices, champion design system adoption, ensure privacy by design and WCAG 2.2 AA accessibility, and leverage modern AI-assisted tooling to elevate efficiency, creativity, and delivery. The Challenge Leadership & Strategy • Manage and mentor a team of UX designers, running effective 1:1s, growth plans, and performance feedback. • Develop design strategies that align business goals and user needs, co-owning roadmap priorities with PM and Engineering. • Align with other UX leaders on shared initiatives, dependencies, and experience vision. • Provide thought leadership and stay current on emerging UX trends, tools, and AI-powered workflows. • Recruit, interview, and onboard design talent. Design Execution & Quality • Leverage AI-assisted tools for prototyping, research synthesis, auditing, and workflow acceleration. • Deliver usable, lovable end-to-end product experiences; guide designers in defining patterns, content strategy, and research approaches. • Ensure accessibility, privacy by design, and thoughtful, contextual UX copy. • Evangelize and mature adoption of the design system, driving consistency and contribution across teams. • Conduct independent discovery and oversee user research to inform decisions and future product direction. Your Mission Cross-Functional Collaboration • Operate transparently with PM, Engineering, Privacy/Legal, Support, and GTM—maintaining status, risks, and decision logs. • Synthesize insights from user research with product analytics (e.g., Pendo, Ideas Portal, BI). • Identify and resolve journey gaps across onboarding, documentation, and support to reduce friction and time-to-value. • Co-lead strategic planning workshops and prioritization efforts with cross-functional partners. • Communicate design rationale, customer insights, and outcomes to stakeholders and leadership. Operational Excellence • Drive the UX roadmap for your remit, ensuring clear priorities and measurable UX outcomes. • Define UX success metrics up front and evaluate post-launch performance using dashboards and PSAT. • Maintain a culture of collaboration through recurring team sessions focused on patterns, research, and best practices. • Use AI-enabled tooling to improve operational efficiency, documentation, and iteration speed. • Support hiring, capacity planning, and scalable design processes across product areas. Nice-to-have • Background in consent/privacy, governance, or data tooling. • Experience integrating AI into design workflows (research synthesis, content drafting, prototype/code generation). • Leading multi-region teams and scaling design practices across multiple squads.

Benefits

• comprehensive healthcare coverage
• flexible PTO
• equity RSUs
• annual performance bonus opportunities
• retirement account support
• 14+ weeks of paid parental leave
• career development opportunities
• company-paid privacy certification exam fees

About the company

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.