Senior Value Realization Manager

About the job

Position Overview Were seeking a strategic, results-driven professional to join our Value Realization team, focused on maximizing the value realized by every customer. This role reports directly to the Director of Value Realization. As a Senior Value Realization Manager, you will play a critical role in driving customer outcomes, deepening product adoption, and building lasting strategic relationships within our Enterprise customer segment. Youll work hands-on with some of our largest and most strategic accounts, leading them through their Value Realization journey while collaborating cross-functionally across Sales, Implementation, Product, and Support teams. Responsibilities • Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts. • Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success. • Build and maintain executive-level relationships within assigned strategic accounts. • Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools. • Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction, and NPS scores. • Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement. • Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation. • Champion customer advocacy by helping expand customer references, testimonials, and case studies. • Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed. • Coach junior resources as needed on detailed analysis and client presentations. • Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey. • Proactively identify risk and opportunity within assigned accounts and drive appropriate actions. • Travel as needed to client locations for business reviews, analysis, and relationship-building. • Be available and responsive in the event of any critical customer needs or emergencies. Required Skills • 8 years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions. • Strong experience working with Enterprise-level customers and managing complex client relationships. • In-depth problem-solving, supply chain analysis, and strategic planning. • Exceptional written, verbal, and interpersonal communication skills. • Executive presence and the ability to work effectively with senior stakeholders and decision-makers. • Strong collaboration skills across Sales, Implementation, Product, and Engineering teams. • Ability to translate customer goals and business strategies into actionable success plans with little oversight. • Passion for helping customers succeed and proactive interest in continuously improving customer experience. • Hands-on approach, willing to engage directly with customers onsite when needed. Experience • 8 years relevant and focused experience. Education • BE/BTech in CS, E&TC, or a related field. • Masters Degree in Business Administration, Supply Chain Management, or a related field.

Requirements

• Customer outcomes
• Product adoption
• Strategic relationships
• Supply chain analyses
• Customer satisfaction
• Customer advocacy
• Training and mentoring
• Problem-solving
• Account management

Qualifications

• BE/BTech in CS, E&TC, or a related field
• Masters Degree in Business Administration, Supply Chain Management, or a related field

Preferred Technologies

• Customer outcomes
• Product adoption
• Strategic relationships
• Supply chain analyses
• Customer satisfaction
• Customer advocacy
• Training and mentoring
• Problem-solving
• Account management