Senior Vice President - Customer Success, Account Management & Delivery

About the job

Role Summary: This executive owns all existing accounts globally and is accountable for revenue retention, expansion, and organic growth-while also driving new-logo acquisitions in partnership with Sales. The role has full responsibility for the end-to-end customer lifecycle, including Account Management and Delivery organizations (PMO/Engagement Management), to ensure outcomes are achieved on time, on budget, and at bolthires margins. Key Responsibilities: 1) Revenue & Growth • Own NRR, GRR, churn, upsell/cross-sell, and net-new ARR targets across strategic and commercial segments. • Build the Land→Adopt→Expand playbook linking value hypotheses to adoption milestones and commercial expansion. • Co-own expansion and new-logo pipeline with the CRO; align territories, coverage, quotas, and forecasts with RevOps. • Standardize executive Success Plans per account (outcomes, timelines, value metrics) and run EBR/QBR cadences. • Define health scoring (adoption, utilization, sentiment, support risk, delivery risk) and automate alerts with runbooks. • Publish ROI/value scorecards tying delivered outcomes to commercial impact (renewal, expansion). 2) Customer Health & Outcomes • Ensure on-time/on-budget delivery, bolthires margins, and quality gates (design reviews, testing, cutover readiness). 3) New-Logo Acquisition (with Sales) • Scale advocacy (references, case studies, peer forums). ... [truncated for brevity]

Requirements

• 15+ years in customer-facing, revenue-owning roles
• Proven track record hitting NRR/GRR and net-new ARR targets
• Delivery leadership experience owning PMO/engagement governance

Qualifications

• Bachelor's degree required
• MBA or technical graduate degree is a plus

Preferred Technologies

• 15+ years in customer-facing, revenue-owning roles
• Proven track record hitting NRR/GRR and net-new ARR targets
• Delivery leadership experience owning PMO/engagement governance

Benefits

• Competitive base + performance bonus tied to NRR/GRR/ARR
• Industry-leading health, dental, vision
• 401(k) match; generous PTO and profit-sharing

About the company

NucleusTeq is a software services, solutions, and products company enabling Fortune 1000 customers across the USA, Canada, UK, and India to modernize with Data, Cloud, AI/ML, Enterprise Automation, and Digital Engineering.