Service Sales Manager

About the job

When you join Thermo Fisher Scientific, you will take on exciting projects and become part of a team that values performance, quality, and innovation. Our successful global company encourages you to deliver your best work. Generating more than $40 billion in revenue and investing heavily in R&D, we offer the tools and chances needed to make a real difference. We are looking for a high-reaching Service Sales Manager for our CMD (Chromatography and Mass Spectrometry Division) service commercial team. The position is permanent and located in Delhi. It involves in-person visits to customers in the North and East regions, as well as collaboration with service, commercial, and other teams throughout India. This position suits a Science or Engineering graduate with sales, business development, or client-facing experience. It is perfect for those aiming to build a career in strategic sales and business analysis within a global organization. What will you do Commercial Business Management for Service - North & East Region • As a Service Sales Manager, you will lead service commercial business across North and East regions, concentrating on contract renewals, warranty conversions, spares sales, and on-call service business. • Direct and develop the service contract portfolio, securing meaningful contract coverage, renewal rates, and profitability throughout assigned territories. • Develop and implement strategies to convert warranty customers to comprehensive service contracts, improving customer lifetime value. • Drive spares business through proactive customer engagement and identification of customer needs with the help of regional service team. • Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers. • Manage important customer accounts in the North and East regions, starting and developing solid customer connections. • Observe rival activities within the service commercial business and formulate opposing strategies. Business Growth - India CMD Business • Identify and nurture new business opportunities for CMD (Chromatography and Mass Spectrometry) products and services throughout India. • Generate new business from existing customers and expand footprint in untapped market segments. • Build strategic partnerships and relationships with key decision-makers in target industries. • Develop and complete go-to-market strategies for new CMD service offerings. Data and Business Insights - India CMD Business • Conduct comprehensive business analysis of India CMD operations, including revenue trends, customer segmentation, and market opportunities. • Analyze contract renewal patterns, warranty conversion rates, and service penetration metrics to identify improvement areas. • Develop data-driven insights and recommendations to optimize service commercial performance. • Create and maintain business dashboards and reports for leadership review. • Accurately forecast future business and plan service sales activities well in advance using data analytics. • Develop and maintain detailed customer / prospect records and ensure that relevant sales tools reflect this information. • Track important metrics including contract coverage, renewal rates, revenue growth, and customer satisfaction indicators. Planning and carrying out projects • Formulate competitive and data-driven pricing quotations aligned with business objectives. • Formulate regional business plans for North and East territories that include specific revenue objectives and expansion strategies. • Coordinate cross-functional initiatives with service delivery, technical, and commercial teams. • Present business reviews and strategic recommendations to senior leadership. Who we seek : Essential Qualifications And Experience • Preference given to graduates holding a Science or Engineering degree; having an MBA or a pertinent business qualification is beneficial. • 5-8 years of experience in service sales, business development, or commercial positions, preferably within scientific instruments, analytical equipment, or the life sciences sector. • Established success in reaching income objectives and promoting company development. • Background in handling sizable regional zones (North and East India favored). Skills and Competencies • Proficient in English in read, write and speak; knowledge of Hindi and regional languages is advantageous. • Strong business insight with ability to analyze data and derive actionable insights. • Advanced proficiency in MS Excel for data analysis, reporting, and forecasting. • Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives. • Strong negotiation skills with capability to finalize complex agreements. • Driven by sales objectives; highly motivated to meet targets and deliver business results. • Critical thinking combined with execution excellence. • Ability to work independently and manage time optimally to prioritize and complete tasks. • Proven ability to build and maintain long-term customer relationships. • Comfortable with regular travel throughout North and East India (40-50% travel anticipated). • Able to adapt to a constantly evolving business environment and changing market dynamics. Preferred Experience • Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments). • Background in contract management and warranty programs. • Experience in data analytics and business intelligence. • Familiarity with pharmaceutical, biotech, research, or academic customer segments. What's in it for you : • Great potential for professional growth in a sizable and developing global enterprise. • Competitive salary, plus annual incentive bonus tied to performance. • Opportunity to work with brand new analytical technology in the CMD division. • Comprehensive benefits package including health insurance and professional development. • Exposure to strategic business analysis and cross-functional leadership. • Work with a diverse, distributed team committed to enabling customers to make the world healthier, cleaner and safer.

Requirements

• Ms Excel
• Business Intelligence
• Data Analysis
• Business Analysis
• Contract Management
• Data Analytics

Qualifications

• Science or Engineering degree
• MBA or a pertinent business qualification

Preferred Technologies

• Ms Excel
• Business Intelligence
• Data Analysis
• Business Analysis
• Contract Management
• Data Analytics

Benefits

• Competitive salary
• Annual incentive bonus
• Health insurance
• Professional development