Service Support Associate

ACE HIRING SOLUTIONS

India • ₹8L–₹10.5L a year

Yesterday

On-Site

About the job

I. Position Summary The Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Strong organizational, time management, and problem-solving skills are essential for managing multiple tasks and delivering high-quality support. II. Primary Responsibilities • Act as the primary point of contact for the branch (US onshore), providing comprehensive support • Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies, and procedures • Ensure end-to-end support of the policy lifecycle services. • Conduct end-to-end renewal activities as a US Health Insurance domain expert. • Coordinate with internal operations teams to complete renewal activities on time. • Handle queries effectively to minimize rework at the service center. • Identify risks and issues and navigate them to successful resolution. • Maintain strong time management and organizational skills. • Foster a positive relationship with onshore branch staff to enhance the overall customer experience. III. Skills and Competencies • Excellent Written and Oral communication skills • Advanced computer skills (Outlook, Word, Excel, PowerPoint). • Interpersonal skills to foster strong relationships. • Insurance domain knowledge. • Proactive and self-reliant approach to problem-solving. • Strong organizational and time-management skills. IV. Minimum Qualifications and Experience • Graduate with 4+ years of experience in Health Insurance • Education: 15 years of education is must (10 + 2 + 3 years Degree) • Insurance certification – good to have (Not mandatory) • Transition/onboarding of service - good to have (Not mandatory)