Specialist – Front Desk Store Help

About the job

This position is based at our on-site office in Bengaluru. Core Responsibilities: • Handle inbound calls from store representatives and provide accurate, timely, and professional resolution to inquiries related to store operations and support processes. • Independently manage complex or high-impact issues within defined authority levels while ensuring adherence to established policies and procedures. • Maintain strong performance across key service metrics including AHT, FCR, SLA adherence, quality standards, and CSAT. • Accurately document call interactions, resolutions, and follow-ups in designated case management systems. • Apply strong analytical and problem-solving skills to diagnose issues during live calls and determine appropriate resolution or escalation paths. This role requires working five days from the office with shift timings from 5:30 PM to 2:30 AM IST.

Requirements

• Analytical Thinking
• Customer Service
• Problem Solving
• Communication Skills

Qualifications

• Bachelor of Commerce (Accounting & Finance)

Preferred Technologies

• Analytical Thinking
• Customer Service
• Problem Solving
• Communication Skills

About the company

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy.