Sr. Business Analyst - Salesforce

About the job

Job Title: Sr. Business Analyst - Salesforce Location: Bangalore, KA, IN; Hyderabad, TG, IN; Indore, IN; Pune, MH, IN Responsibilities: • Partner with functional experts from across the business to build requirements/user stories • Consult with business stakeholders on new solutions and assist in implementation of these solutions on the Salesforce platform • Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities • Make recommendations on improvements to the user experience and increase system adoption • Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team • Experience in troubleshooting issues related to project functionality, data, or system performance • Generating reports and dashboards to track key performance indicators (KPIs) and provide data-driven insights • Creating custom fields, page layouts, reports, dashboards, and workflows Qualifications: • The candidate must have at least 6+ years of experience as a Salesforce Business Analyst • Must have worked at least in Sales Cloud and Service Cloud • Planning and overseeing Salesforce projects to ensure they're completed on time and within budget • Must have hands-on experience in Administration and Configuration skills in Salesforce • Should be good at analysing and eliciting requirements, business case definition, requirement writing, requirement review, wireframing, problem-solving • Need to understand Agile, Jira and Confluence • Have Salesforce certifications is a plus At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Requirements

• Salesforce
• CRM
• Reporting
• Agile
• Jira
• Confluence

Preferred Technologies

• Salesforce
• CRM
• Reporting
• Agile
• Jira
• Confluence

About the company

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.