Sr. Cluster Manager (Quick Commerce Project)

About the job

Key job responsibilities: • Ensure a safe work environment. • Lead and supervise a team of TL's as direct reportees supported by PAs in Operations. • Responsible for the overall Quality, Productivity and dark store performance. • Appraise performance; resolve problems; and address staffing needs. • Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. • Ensuring Building health and inventory metrics with best in class quality metrics. • Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. • Proactively identify and lead process improvement initiatives. • Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. • Carry out resource planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. • Ensure best practices in people management and accountable for compliance, Connections and scorecards. • Manage People and team development. • Create leaders and talent pipeline. Good stakeholder management and project management skills.

Requirements

• Employee and performance management
• Process improvement
• Team leadership

Qualifications

• Bachelor's degree or equivalent
• 2+ years of Amazon (blue badge/FTE) experience

Preferred Technologies

• Employee and performance management
• Process improvement
• Team leadership

Benefits

• Flexible schedule/shift/work area
• Inclusive culture

About the company

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.