Sr. Executive- Customer Service

About the job

Invitation to Join Our Team as an Entrepreneurial Sr. Executive- Customer Service At Optime, you will be mentored by a Passionate Leadership Team and work closely with Sales, Customers, and internal stakeholders to deliver excellence in customer service, supply chain coordination and order fulfillment. We believe in fostering an environment that is not only growth-oriented but also places a high value on our people. If you are structured, driven and passionate about Customer Service, Supply Chain Fulfillment and creating a superior customer experience, we invite you to be part of our growth journey. Your Desired Qualifications and Requirements - Bachelor's degree in Commerce, Science, or a related field from a reputable university or institute. - A minimum of 3-4 years of relevant hands-on experience in sales support or commercial roles within the B2B (preferably Chemical) industry. - Exceptional communication and presentation skills, enabling effective interaction with both internal teams and external stakeholders. - Comprehensive knowledge of tax regulations, including GST, to ensure compliance and accuracy in invoicing processes. - Proficiency in import logistics procedures and documentation, facilitating seamless movement of goods across borders. - Experience in logistics is preferred, showcasing versatility in managing various aspects of the supply chain. - Advanced proficiency in ERP, Microsoft Excel and Word, utilizing technology to streamline tasks, manage data efficiently, and communicate effectively with stakeholders. - Ability to understand customer requirements, diagnose problems, and present effective solution approaches Your Primary Accountabilities - Take responsibility for processing Purchase orders and Sales orders accurately and efficiently. - Serve as the primary point of contact for Select Region and Customer Groups on contractual matters. - Follow up on all customer queries- ensuring timely resolution. 100% Customer Satisfaction (with high NPS). - Manage and coordinate with multiple warehouses to maintain accurate and updated stock levels, optimizing inventory management processes. - Provide support to the Sales Head in Sales management activities. - Proactively track receivables-liaising with customers and the Optime Finance and Credit Controlling team to ensure timely resolution of issues.