Sr. Product Manager

About the job

As a Senior Product Manager, you will play a key role in our journey to shape the next chapter of engagement and growth strategy for Onsitego. In this cross-functional role you will be working with technology, business, marketing, design and executive teams to chart out the growth strategies. Responsibilities • Understand and analyze competitive environment, customers and product metrics to determine the right set of features to drive stellar customer experience • Articulate user insights, create user journeys and communicate with the business, product, technology teams with conviction • Drive product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements • Develop a comprehensive product and marketing roadmap to deliver on operational metrics and service excellence goals • Participate with engineering teams to influence design & architecture • Ask the right questions & use data with AI to make decisions • Leverage AI for POC development to churn out solutions to day to day challenges faced by our on-ground operations team Desired Candidate Profile • Experience in building products for app and web environment • Qualitative and quantitative data analysis • Strong bias for action • Communication, persuasion and presentation skills • Experience with SDLC and Agile methodologies • Integration and Vendor Management Experience • Experience with toolset (but not limited to) like Figma, Lucidcharts, Google Analytics, SQL, Clevertap, Jira, Confluence, ChatGPT, Claude etc.

Requirements

• Product Management
• Agile Methodologies
• Data Analysis
• Communication Skills
• Technical Knowledge

Qualifications

• B.Tech
• M.Tech

Preferred Technologies

• Product Management
• Agile Methodologies
• Data Analysis
• Communication Skills
• Technical Knowledge

Benefits

• Flexible Working Hours
• Well-defined Leave Policy
• Mediclaim Policy
• Professional Growth Opportunities

About the company

Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services.