Sr. Training & Quality Manager

About the job

We are seeking an experienced Sr. Training & Quality Manager to support our GenAI/LLM Practice by integrating Project Management methodology into our Total Quality Management (TQM) framework. Key Responsibilities: • Integrate structured Project Management practices into TQM frameworks during project scoping and initiation • Lead end-to-end training lifecycle management (design, development, delivery, certification, re-certification) • Establish and govern quality measurement and quality assurance methodologies • Drive Root Cause Analysis (RCA), audit readiness, KPI recovery, and threshold stabilization strategies • Build and maintain structured dashboards, early-warning systems, and performance reporting frameworks • Oversee calibration mechanisms and closed-loop feedback between QA and Training • Ensure consistent implementation of client policies and process standards across locations • Collaborate with Analytics and Workforce teams to align assessment performance with project outcomes • Develop and maintain training repositories and documentation for audit compliance • Mentor and coach TQM leaders, fostering accountability and performance ownership • Support large-scale ramp-ups while maintaining precision, quality, and operational stability Qualifications: • 3+ years of Operations/Project Management experience (Lean Six Sigma certification preferred) • 3+ years of Training and Quality Management experience in AI, Data Annotation, or BPO environments • Experience managing quality governance in large-scale operations (1000+ FTE preferred) • Strong expertise in audit frameworks, precision improvement, AHT optimization, and structured governance cadence • Advanced Excel proficiency (Pivot Tables, Index Match, dashboards, data visualization, text functions) • Strong stakeholder management and client-facing experience • Demonstrated leadership across cross-functional teams (OMs, QAMs, TMs) • Advanced degree in English (Master’s/Ph.D. preferred; exceptional Bachelor’s candidates may apply)

Requirements

• Operations Management
• Project Management
• Training
• Quality Management
• Data Analysis

Qualifications

• Master’s degree
• 3+ years experience

Preferred Technologies

• Operations Management
• Project Management
• Training
• Quality Management
• Data Analysis