Staff Data Scientist

About the job

As a Staff Data Scientist, you will serve as an architect and technical visionary for our core Generative AI capabilities, specifically focusing on the lifecycle of autonomous agents. You will lead the design and governance of a robust Evaluation Framework—spanning offline 'golden dataset' validation, real-time online monitoring, and the implementation of Continuous Learning loops that allow our agents to improve from human feedback and production interactions. Responsibilities: • Strategic Collaboration: Collaborate closely with product and business teams to gain a comprehensive understanding of the challenges and opportunities within the GenAI landscape, aligning data science initiatives with the organization's objectives. • Metric Definition: Define key performance metrics that accurately reflect the value delivered to end-users through GenAI solutions. • Intelligent System Design: Apply deep expertise in machine learning, statistics, and advanced mathematics to conceptualize, experiment, and design intelligent systems powered by GenAI. • Big Data Processing: Develop efficient systems capable of processing vast volumes of data, demonstrating proficiency in distributed programming frameworks like Hadoop and Spark. • ML/AI Architecture: Collaborate closely with ML Engineers to design scalable systems and model architectures that enable real-time ML/AI services. • End-to-End ML Pipelines: Take ownership of ML pipelines from end to end, encompassing data pre-processing, model generation, cross-validation, and feedback sharing. Qualifications: • A Bachelor’s degree or higher in Computer Science, Statistics, Mathematics, or related field, with a minimum of 9 years of relevant work experience. • Strong problem-solving and programming skills with a profound understanding of the mathematical foundations underpinning machine learning algorithms. • Proven track record of successfully deploying ML projects in production systems with substantial individual contributions. • Experience with natural language processing tasks utilizing prompt engineering, LLMs, transformers, and knowledge graphs is highly advantageous.

Requirements

• Machine Learning
• Generative AI
• Python

Qualifications

• Bachelor's degree in Computer Science or related field
• 9+ years of relevant work experience

Preferred Technologies

• Machine Learning
• Generative AI
• Python

Benefits

• Diverse and inclusive work culture

About the company

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. With a people-first approach to AI, their solutions help over 72,000 companies grow through powerful yet easy-to-use software.