Staff Engineer

About the job

About HighLevel: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all ... the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Role: We are building a highly scalable Calendar & Integrations Platform that enables seamless scheduling, real-time event synchronisation, and extensible third-party integrations through a plugin-based architecture. As a Staff Engineer, you will lead the design and evolution of our core sync engine, event models, and integrations runtime - ensuring reliability, consistency, and performance across distributed systems. You will work on complex engineering challenges involving multi-tenant architectures, event standards, large-scale API interactions, recurrence handling, and intelligent sync pipelines. You will also shape the technical direction for our integrations marketplace, mentor engineers, and partner closely with platform, scheduling, AI, and infra teams to build a highly extensible and developer-friendly ecosystem. This role is ideal for someone who has deep experience with distributed systems, standards-based event modeling, multi-provider integrations, or large-scale scheduling infrastructure. Responsibilities: • Architect and evolve a plugin-based integrations marketplace that supports calendars, conferencing tools, CRMs, and productivity apps • Design a high-scale, multi-tenant sync engine for Google, Outlook, Apple Calendar, Zoom, Teams, and other providers • Implement delta sync pipelines using Google Sync Tokens, Microsoft Delta Queries, and CalDAV/WebDAV sync mechanisms • Define and maintain a normalized event model across providers, covering recurrence, attendees, reminders, and conferencing data • Ensure strict standards compliance with iCalendar (RFC 5545), ICS formats, RRULE logic, and timezone rules • Build resilient, idempotent workflows with retries, backoff, dead-letter queues, and replay-safe operations • Create automated sync health scoring and drift detection systems with self-healing and recovery paths. • Develop integration SDKs, OAuth flows, webhooks, and debugging tools to power partner and third-party extension development • Lead architecture reviews, RFCs, and cross-team technical strategy with Scheduling, Platform, AI, Experience, and SDET teams • Mentor engineers and elevate engineering quality through hands-on guidance, design leadership, and best practices Requirements: • 8+ years of backend or platform engineering experience, with 2+ years in a technical leadership role • Deep experience designing integration systems, APIs, SDKs, or plugin architectures • Proven ability to lead cross-functional, platform-level initiatives with strong attention to developer experience • Experience with authentication flows, webhook systems, and sandbox environments for developers • Strong understanding of security, scalability, and extensibility in multi-tenant or developer platform environments • Passion for building tools that enable and empower other developers • Excellent communication skills and the ability to lead a team through ambiguity with clarity Nice to have: • Experience building marketplaces, developer platforms, or app stores • Familiarity with OAuth2, scoped permissions, event hooks, and audit trails • Exposure to plugin models like Slack apps, Zapier, Shopify apps, or Chrome extensions • Prior experience integrating with calendar or scheduling APIs (Google, Outlook, etc.) EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

• Backend or platform engineering
• Distributed systems
• Event modeling
• API interactions
• Multi-tenant integrations

Qualifications

• Backend engineering experience
• Technical leadership experience

Preferred Technologies

• Backend or platform engineering
• Distributed systems
• Event modeling
• API interactions
• Multi-tenant integrations

About the company

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.