Staff - Experienced - Automation & Media AI Engineer

About the job

Greetings from Teamware Solutions a division of Quantum Leap Consulting Pvt Ltd Job Description: Role: Staff - Experienced - Automation & Media AI Engineer (Production support L3) Experience: 5-10 Yrs Location : Bangalore Work Mode: Hybrid Shift : (Flexibility Required) / 2:00 PM - 11 : 00 PM Notice Period: Immediate to 20 Days preferred Fastest way to get connected LinkedIn Job Description : Staff - Experienced - Automation & Media AI Engineer Troubleshooting; Ticket-Based Support; Minor Enhancements Execution; Documentation/Runbooks Media AI tools (e.g., Roots Automation, HeyGen or similar), ITSM tools (ServiceNow), and basic observability concepts. Familiarity with cloud services (AWS) is desirable Mandatory skills - Automation workflow production support, Workflow monitoring, Incident and ticket management, Break-fix troubleshooting, Root cause analysis, End-to-end validation, ITIL processes, Runbook documentation, Change support, Operational discipline, Stakeholder communication, Team collaboration Nice to have skills - Roots Automation, Media AI tools (HeyGen or similar), ServiceNow, Observability basics, Log analysis, Integration support, AWS cloud, Performance monitoring, Workflow optimization, AWS certification

Requirements

• Automation workflow production support
• Workflow monitoring
• Incident and ticket management
• Break-fix troubleshooting
• Root cause analysis

Preferred Technologies

• Automation workflow production support
• Workflow monitoring
• Incident and ticket management
• Break-fix troubleshooting
• Root cause analysis

About the company

Teamware Solutions is a division of Quantum Leap Consulting Pvt Ltd, focusing on IT solutions and consulting.