Strategic Customer Success Manager

About the job

Who are we? Checkmarx is the enterprise application security leader and the host of Checkmarx One™ — the industry-leading cloud-native AppSec platform that helps enterprises build #DevSecTrust. What are we looking for? Checkmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in ensuring our customers achieve their desired outcomes by effectively utilizing Checkmarx's application security solutions. This role requires technical expertise, strategic thinking, and exceptional customer engagement skills. Responsibilities: • Provide expert deployment and operational guidance. • Act as the primary technical liaison for customers. • Collaborate with Support, Product Management, and other internal teams. • Guide customers through onboarding and best practices. • Monitor adoption and address hurdles to meet committed usage levels. • Drive value-based activities to increase platform adoption and consumption. • Build strong relationships with technical stakeholders. Requirements: • 5+ years of experience in Customer Success, Technical Account Management, or similar client-facing role in the software or cybersecurity industry. • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. • Demonstrated success in guiding customers through onboarding, adoption, and value realization.

Requirements

• Customer Engagement
• Technical Guidance
• Relationship Management
• Onboarding
• Value Realization

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field
• 5+ years of experience in Customer Success

Preferred Technologies

• Customer Engagement
• Technical Guidance
• Relationship Management
• Onboarding
• Value Realization

About the company

Checkmarx is the enterprise application security leader and the host of Checkmarx One™ — the industry-leading cloud-native AppSec platform that helps enterprises build #DevSecTrust. Powered by the intelligence from our industry-leading AppSec security research team, and our AI-driven technology and services, our platform is designed to enable CISOs, AppSec and development leaders to prioritize their teams’ focus on what impacts their business.