Strategy & Operations - Manager/ Associate

About the job

Good Score is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps. We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit. Here’s a quick overview of Goodscore’s recent Series A funding round. About the Role: We are looking for a high-ownership Strategy & Operations - Manager/ Associate to act as the operational backbone of our internal business processes. This is a build-and-scale role where you will work at the intersection of product, business and operations to architect systems that can withstand hyper-growth. Key Responsibilities: - Strategic Program Execution: Translate high-level strategic goals into actionable operational frameworks, ensuring seamless implementation and tangible business outcomes. - Cross-Functional Orchestration: Serve as the connection between Product, Ops, and Business teams to align objectives, remove friction, and speed up project delivery. - Data-Backed Strategy: Leverage analytics, SQL, and KPIs to build dashboards that monitor health, identify bottlenecks, and inform critical business decisions. - Process Architecture & Automation: Identify manual bottlenecks in workflows and automate or standardize them to drive operational excellence. - Stakeholder Management: Manage complex projects with multiple internal stakeholders, ensuring strict adherence to timelines and high-quality outcomes. Required Skills & Qualifications: - B. Tech/B. E. from a Tier-1 engineering college (IITs, BITS, NITs). - Experience (Associate): 1–3 years of relevant experience (Pre-MBA or B. Tech graduates) in Program Management, CEO’s Office, or Strategy & Ops within a B2 C company (preferably Fintech or E-commerce). - Experience (Manager): 4–6 years of relevant experience leading complex charters and teams in ops-heavy B2 C environments (preferably Fintech or E-commerce). - Analytical & Problem-Solving Skills: Strong ability to interpret unstructured data, generate insights, and drive data-backed decisions using Excel/SQL. - Execution Mindset: Proven ability to design, scale, and streamline complex operational workflows. - Ability to manage multiple priorities in a fast-paced environment. Why Join Us? - Rocket Ship Growth: Be part of the core team driving our 1x to 100x scale-up journey post-Series A. - High Impact: Your work will directly impact the financial health of millions of Indians. - Top Talent: Work alongside colleagues from India’s best institutions in a culture of ownership. - Rewards: Competitive compensation and benefits.