Strategy & Operations Role

About the job

Job Mode: Work From Office Job Type : Full-time Working Days: 6 (Saturdays - WFH) Industry: Real Estate The Strategy & Operations role is a position focused on process excellence, operational efficiency, problem-solving, and business strategy execution. The role ensures seamless onboarding, documentation accuracy, customer experience, cross-functional coordination, and continuous improvement ... to scale the business sustainably. This is a high-ownership role with direct business impact. Key Responsibilities 1. Operation Excellence • Manage end-to-end Virtual Office operations, including documentation, verification, activation, and compliance. • Ensure 100% accuracy in KYC validation, agreement creation, address proof issuance, and invoicing workflows. • Maintain SLAs for onboarding and turnaround time. 2. Process Management • Identify gaps in existing processes and build scalable SOPs. • Standardize workflows across city teams to ensure consistency. • Drive automation opportunities with product and tech teams. 3. Strategy & Planning • Support leadership in designing quarterly strategies—pricing, city expansion, customer segmentation, and GTM improvements. • Conduct periodic data analysis to evaluate performance, funnel health, utilization, customer trends, and operational bottlenecks. • Prepare city-level and central-level reporting dashboards. 4. Cross-Functional Collaboration • Work closely with Sales, Finance, Customer Support, Legal, and Product to ensure seamless customer experience. • Coordinate with channel partners, property owners, and external stakeholders where required. 5. Customer Experience & Issue Resolution • Ensure high customer satisfaction by resolving escalations with speed and accuracy. • Build mechanisms to proactively identify potential customer issues. • Track NPS/C-SAT and drive improvement actions. 6. Compliance & Documentation • Ensure all compliances (GST, KYC, address validation, agreement formats, etc.) are strictly met. • Maintain accurate, audit-ready documentation. 7. Continuous Improvement • Conduct RCA (Root Cause Analysis) for failures, drops, and escalations. • Suggest actionable solutions and track implementation outcomes. • Support pilot launches for new initiatives. What We’re Looking For: Required Skills & Qualifications • 2–5 years of experience in operations, business strategy, program management, or similar roles—preferably in startups, real estate, co-working, e-commerce, or B2B/B2C SaaS. • Strong analytical abilities; comfort with Excel/Sheets, dashboards, and data-driven decision-making. • Excellent communication and stakeholder management skills. • High ownership, problem-solving ability, and bias for action. • Ability to work cross-functionally and manage multiple workflows simultaneously. • Strong discipline and process orientation. Good to Have • Experience in documentation-heavy or compliance-heavy processes. • Exposure to real estate operations, virtual office products, or digital onboarding workflows. • Familiarity with tools like Notion, HubSpot, CRM platforms, or ticketing systems

Requirements

• analytical abilities
• communication skills
• stakeholder management skills
• problem-solving ability
• process orientation

Qualifications

• 2–5 years experience in operations
• business strategy
• program management

Preferred Technologies

• analytical abilities
• communication skills
• stakeholder management skills
• problem-solving ability
• process orientation

About the company

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