Student Success Manager

About the job

About the role: As a Student Success Manager, you will manage and actively partake in prospective student engagements in support of GradRight’s partnership with leading universities in the US. You will help students understand partner-university’s programs, opportunities, and other offerings, and will guide them through their program decision making, applications, and enrollment journeys. Core Responsibilities: Product Understanding: • To understand functionality of the SelectRight Platform and its value creation for the students • To understand student journey on the product and key features to drive product usage • To understand, analyze various events on the product and their impact in driving the overall growth • To understand the product USPs and pitch them to users during outreach. Outreach: • To reach out to students at various product stages and to drive them for usage and pitch about various services via cold calling, emailers & other outreach activities • To understand user requirements and give them unbiased suggestions and help them meaningfully in their abroad education journey • To follow-up with users via cold calling, emailers & other channels to drive them towards product usage and move them to further stages in the sales funnel • To analyze, prioritize outreach efforts to ensure TATs are maintained • To raise flags and concerns, if any, during the outreach and ensure them to resolve it with the functional lead. Communication & Collaboration: • To communicate and collaborate effectively with team members to understand challenges and propose solutions to existing problems • To collaborate with various cross functional teams to drive product usage, user experience and other key factors for overall growth • To effectively analyse and communicate challenges, best practices, and observations to improve effectiveness and productivity • To maintain a positive and growth mindset internally to ensure self-motivation and team motivation. Analytics: • To use CRM to update user stages/ logging efforts on a daily basis • To maintain/update trackers on various parameters • To understand and analyse reports shared and work on action items.

Requirements

• Great interpersonal skills
• Excellent public speaking skills
• Superb writing and communication skills
• Experience in cross-functional collaboration

Preferred Technologies

• Great interpersonal skills
• Excellent public speaking skills
• Superb writing and communication skills
• Experience in cross-functional collaboration

About the company

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner. In the last three years, they have enabled students to get the best deals on $2.8+ Billion of loan requests and facilitated disbursements of more than $350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India.