Support Service Manager

About the job

We’re Hiring – Support Service Manager We are looking for a strong and dependable Support Service Manager to lead our client support team and ensure smooth, high-quality service delivery. This role needs someone who can manage demanding clients, guide the team effectively, and work closely with internal teams to get things done. Key Responsibilities • Lead and mentor the support team to maintain ... consistent service quality. • Handle escalations and complex issues, especially for sensitive accounts. • Join client calls, give updates, and maintain a solid working relationship with key stakeholders. • Coordinate with internal teams to resolve issues faster and improve overall delivery and SLA compliance. • Monitor performance, identify gaps, and strengthen processes. • Prepare monthly/quarterly reports on support performance and customer satisfaction. • Plan and manage training to upskill the team. • Maintain and refine SOPs to ensure smooth day-to-day operations. What we are looking for • Bachelor’s degree. • Minimum 5 years of experience in customer support management, preferably in enterprise environments. • Strong communication, leadership, and problem-solving skills. • Good working knowledge of SQL, MS Office, Jira, and reporting in Excel/PowerPoint. Work Mode: Work From Office If you know someone who may be a suitable fit, or if you would like to explore this role yourself, please share the resume for consideration.

Requirements

• Customer support management
• Communication skills
• Leadership skills
• Problem-solving skills
• SQL
• MS Office
• Jira
• Excel
• PowerPoint

Qualifications

• Bachelor’s degree

Preferred Technologies

• Customer support management
• Communication skills
• Leadership skills
• Problem-solving skills
• SQL
• MS Office
• Jira
• Excel
• PowerPoint