SW Solutions Project Manager III

About the job

Overview Coordinating the project activities of the regional Professional Services team, partners and external contractors to meet the critical outcomes of One Identity customers. Interacts with and supports the Sales team to sell the technology and services of One Identity Solutions. Responsibilities • Project Manager is a pivotal resource and communication conduit between the Sales teams, Customer Success Team (CSM), customers, PSO teams and PMO. • Manages and schedules One Identity resources for delivery of projects in conjunction with the PMO. • Proactive monitoring of risks, issues, scope, utilisation, financials for projects and proactively engages with the Customer/Partner on any issues relating to these. • Provides Project management duties such as project planning, review (technical and risk) and reporting. • Ensures delivery of projects are aligned to contractual obligations (scope/effort/outcomes) and escalates issues as required. • Provides information to CSM in support of issues, escalations and Sales effort. • Initial project escalation point. • Responsible for the development of the scope of activities and scope of works for presentation to customers. This also involves understanding the One Identity solutions and specific requirements of major customers and the range of compliance processes. • Directs the efforts of One Identity consultants and provides oversight into all aspects of project delivery—both at the tactical and strategic level. • Provides project delivery reporting to customers, CSM and management as required by the PMO. • Identifies and escalates delivery issues to management and customers as appropriate. Provides effective stakeholder management to achieve critical outcomes. Provides a process for quality control of customer delivery documentation. • Utilises collaboration tools to store files and documents that serve various aspects of project delivery. • Proactively seeks processes and devices to improve the efficiency, productivity and tools to support the activities of the Professional Services team. • Provides outline project plans and project management activities where appropriate to an engagement. • Prepares and presents reports to all levels of leadership and staff. • Ensures that effective project controls are in place to monitor project performance. Provides effective performance reporting for the customer and One Identity management. • Understands the links and dependencies between the projects and other in-flight projects and/or business initiatives.

Qualifications

• Strong Project Manager experience delivering large complex projects in enterprise scale environments
• Experience in Project Management for a global software vendor
• Industry certification(s) in project management

About the company

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure. They aim to help fuel innovation and drive businesses forward.