Team Lead

About the job

Responsibilities • Note- Need candidate to join Immediately A 66degrees Team Lead’s responsibilities and duties are as follows: • Passionately lead and mentor a high-performing team of delivery professionals, fostering collaboration and promoting their career development. • Participate in recruitment, onboarding, and mentorship of new team members. • Determine and manage KPIs to measure department effectiveness, including project health, billable hours utilization, revenue projections, and customer satisfaction. • Manage multiple concurrent Google Cloud projects from initiation to completion, adhering to established methodologies and scrum ceremonies. • Lead across multiple work streams (discovery, design, deployment, optimization) and teams to maintain customer momentum. • Act as a key SME within delivery management and PMO, guiding technical decisions, providing input on solution design, and communicating effectively with technical stakeholders. • Serve as the primary liaison between customers and engineering leads, gathering requirements, estimating work, defining milestones, and evaluating risks. • Facilitate prompt resolution of customer concerns and act as an escalation point for technical issues. • Provide regular status updates to stakeholders, maintaining effective communication with leadership on critical issues and action plans. • Take responsibility for project scope, finances, schedule, and stakeholder expectations. • Deliver NPS measurement to customers post-project delivery. • Own project retrospectives and related reporting, maintaining organized project documentation using PMO tools (e.g., Financial Force, JIRA). • Actively contribute to practice development initiatives and drive continuous improvement. • Perform other tasks as needed to add value to the business, clients, and co-workers.

Requirements

• Project Management
• Leadership
• Cloud Technologies
• Agile Methodologies
• Communication

Qualifications

• Bachelor's degree
• 6 years of experience in customer support
• Experience in managing direct reports
• 4 years in a tech industry role performing project management

Preferred Technologies

• Project Management
• Leadership
• Cloud Technologies
• Agile Methodologies
• Communication

About the company

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own 'inflection point', where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential. At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.