Team Lead_HRSSC

About the job

About Welspun Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world. Job Purpose/ Summary An HR Shared Services Center (HRSSC) Team Lead manages a centralized team responsible for standardized, high-volume HR transactions and administrative support across an entire organization. This role acts as a bridge between high-level HR strategy and daily operational execution, ensuring that employee requests are handled with speed, accuracy, and compliance. Core Responsibilities Team Supervision: Direct and mentor a team of HR specialists or coordinators. This includes work allocation, performance management, and professional development. Lifecycle Management: Oversee critical "hire-to-retire" processes, including onboarding, offboarding, data updates, and contract management. Service Delivery (SLAs/KPIs): Monitor and report on key performance indicators (KPIs) and Service Level Agreements (SLAs) to ensure timely resolution of employee queries. Process Optimization: Continuously identify and implement improvements to HR workflows to increase efficiency and reduce operational costs. Escalation Point: Act as the first point of contact for complex queries or "Tier 2" issues that basic helpdesk support cannot resolve. Compliance & Data Integrity: Ensure all HR data and transactions comply with local labor laws, data privacy regulations, and internal auditing standards. Principal Accountabilities Direct and mentor a team of HR specialists or coordinators ensuring effective work allocation performance management and professional development. Oversee critical hire-to-retire processes including onboarding offboarding data updates and contract management ensuring seamless lifecycle management. Monitor and report on key performance indicators KPIs and Service Level Agreements SLAs to guarantee timely resolution of employee queries and maintain high service standards. Continuously identify and implement improvements to HR workflows to increase efficiency and reduce operational costs fostering a culture of process optimization. Act as the first point of contact for complex queries or Tier 2 issues that basic helpdesk support cannot resolve providing expert guidance and solutions. Ensure all HR data and transactions comply with local labor laws data privacy regulations and internal auditing standards maintaining compliance and data integrity. Experience 7

Requirements

• HR Transactions
• Team Management
• Service Delivery
• Process Optimization
• Compliance & Data Integrity

Preferred Technologies

• HR Transactions
• Team Management
• Service Delivery
• Process Optimization
• Compliance & Data Integrity

About the company

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing. At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses.