Team Leader – Telesales

About the job

Mission: To lead and motivate a team of sales executives to achieve consistent revenue growth through effective customer engagement, follow-up, and conversions. Key Responsibilities: • Lead, guide, and motivate a team of sales executives to achieve individual and collective sales targets. • Monitor daily call activities, lead follow-ups, and conversion performance through CRM reports. • Conduct regular training, coaching, and performance reviews to improve sales effectiveness. • Track call quality and ensure professional and empathetic communication with users. • Drive the team to maintain expected call volumes, follow-up ratios, and closure rates. • Analyze sales reports, identify gaps, and implement action plans for improvement. • Coordinate with management for new initiatives, offers, and campaign strategies. • Resolve escalated customer queries and ensure customer satisfaction. • Maintain discipline, process compliance, and adherence to company policies. • Foster a positive and high-performance team culture focused on results and accountability.

Requirements

• Leadership
• Sales Management
• Communication
• Analytical Thinking
• Customer Orientation

Qualifications

• Graduate in any field

Preferred Technologies

• Leadership
• Sales Management
• Communication
• Analytical Thinking
• Customer Orientation