Team Operations Director

About the job

The Team Lead oversees daily operations, ensuring quality control, providing subject matter expertise to analysts, managing personnel issues, conducting training, and adjusting to meet service level agreements. • Resolve performance/behavioral/attendance issues using prescribed management techniques. • Monitor and act on personnel and disciplinary matters. • Provide subject matter expertise to Quality Control Analysts. • Ensure the training needs of subordinates are met. • Manage workflow and coordinate team activities to achieve goals. • Identify areas for improvement and implement changes. Benefits: • Career growth opportunities and professional development. • A supportive work environment fostering collaboration and teamwork.

Benefits

• Career growth opportunities
• professional development
• supportive work environment
• collaboration and teamwork