Technical Consultant

beBeeDevops

Hubballi • Not disclosed

3 days ago

On-Site

About the job

Job Title: Technical Consultant Job Description: We seek a highly skilled Full Stack ServiceNow Developer to drive the implementation and optimization of ServiceNow's out-of-the-box capabilities using AI-driven automation and generative experiences. Key Responsibilities: Deploy and configure the ServiceNow Knowledge Centered Service (KCS) portal with AI-driven recommendations and natural language search. Enable seamless experiences for Employees, Fulfillers, and AI-powered Virtual Agents. Curate, restructure, and enhance KB articles to support human users and Agentic AI use cases. Apply structured taxonomy, tagging, and metadata to enable contextual AI search and generative responses. Problem Management: Configure and optimize ServiceNow's OOB Problem Management module to drive faster root cause analysis and prevention. Integrate with Incident, Change, and Knowledge Management to ensure a closed-loop problem resolution cycle. Enable AI-powered root cause analysis, clustering of incidents, and proactive detection to reduce recurring issues. ServiceNow Agentic AI: Agent Enablement: Configure, train, and optimize ServiceNow Agentic AI agents to support self-service, case deflection, and guided resolution. Generative AI Integration: Develop use cases leveraging ServiceNow's Now Assist, GenAI, and LLM-powered search for improved knowledge retrieval. Continuous AI Optimization: Monitor AI effectiveness and feedback to refine training datasets and improve accuracy.