Technical Product Manager - Integrations

About the job

As a Technical Product Manager - Integrations, you will drive the strategy, execution, and optimization of third-party integrations at Anchanto. This role requires a deep understanding of functional and technical aspects of integrations (Marketplaces, Carriers, Accounting, Robotics, and Automation) and the ability to work cross-functionally with engineering, business teams, and external partners. You will play a key role in defining the product roadmap, ensuring smooth execution, and maintaining high-quality documentation and training resources for internal and external stakeholders. Key Responsibilities: Integration Strategy & Execution: • Lead functional and technical analysis of third-party integrations, ensuring seamless compatibility and scalability. • Define and execute the integration roadmap, prioritizing based on business impact and technical feasibility. • Collaborate with engineering teams to design robust APIs, webhooks, and middleware solutions for smooth integrations. • Work closely with partners, marketplaces, and service providers to ensure seamless API consumption and data exchange. • Evaluate and optimize integration performance based on uptime, latency, data accuracy, and customer feedback. Measurement & Success Metrics: • Establish clear success metrics for each integration, focusing on adoption, performance, and business impact. • Implement a continuous measurement framework to track usage, data flow efficiency, and integration health. • Collaborate with analytics teams to monitor key KPIs and drive data-driven improvements. Requirement Definition & Stakeholder Collaboration: • Define functional and non-functional requirements (NFRs) for integrations, covering security, compliance, and scalability. • Act as the bridge between business, engineering, support, and third-party vendors to drive successful integration projects. • Partner with DevOps, security, and compliance teams to ensure integrations meet industry standards. Documentation & Knowledge Sharing: • Own and maintain integration user guides, API documentation, and technical specs for internal and external teams. • Create and publish release notes for integration updates, ensuring transparency and awareness across teams. • Conduct internal training sessions and demos to educate stakeholders on integration capabilities and best practices. • Develop FAQs, troubleshooting guides, and self-help documentation to streamline support processes. Internal Collaboration & Tooling: • Manage integration projects using JIRA, Aha!, Confluence, and other product management tools. • Work with engineering and QA teams to track development progress, bug fixes, and enhancements. • Support customer success teams by providing technical guidance on integration implementations. Customer UAT & Issue Resolution: • Support in customer User Acceptance Testing (UAT), ensuring integrations meet customer needs before deployment. • Act as a point of contact for customer queries, debugging issues, and coordinating resolution with engineering teams. • Implement proactive monitoring to identify and resolve integration failures before they impact users. Required Skills & Experience: • 5+ years of experience in Technical Product Management, API Integrations, or SaaS-based Platforms. • Strong technical background with experience in APIs, Webhooks, Data Mapping, and Middleware Solutions. • Experience working with eCommerce marketplaces, logistics carriers, accounting systems, or automation tools. • Expertise in defining and executing integration roadmaps in a SaaS or enterprise environment. • Strong analytical mindset with experience setting up success metrics and performance measurement. • Ability to define and manage functional and non-functional requirements (NFRs), ensuring security, compliance, and scalability. • Experience documenting API guides, release notes, FAQs, and self-service knowledge bases. • Proficiency in JIRA, Aha!, Confluence, or similar product management tools. • Excellent communication and stakeholder management skills, with the ability to train internal teams and conduct demos. • Hands-on experience with API testing tools (Postman, Swagger), integration platforms (Mulesoft, Zapier, etc.), and data transformation processes is a plus.