Technical Program Manager – Level 1

About the job

• Location: Gurgaon (5 Days WFO) • Experience: 1–6 years • Education: BE/B.tech About Leena AI Leena AI is an Agentic AI B2B SaaS Enterprise solutions company helping Fortune 500 enterprises transform employee experience. Our platform enables HR, IT, and Finance teams to resolve 70% of employee tickets automatically by centralizing knowledge and executing actions across enterprise systems — making service delivery faster, smarter, and more efficient. We’re backed by leading investors, work with 400+ enterprises globally, and are shaping the future of enterprise productivity. About this Role? We are looking for a motivated Technical Program Manager – Level 1 to support our engineering teams in delivering high-quality solutions to customers. This role focuses on Agile execution support, JIRA/JSM operations, and managing technical support requests while collaborating closely with Engineering, Product, and Support teams. You will help improve delivery predictability, ensure SLA compliance, and streamline workflows to enhance customer experience. Key Responsibilities • Delivery & Execution Support • Assist in planning, tracking, and monitoring engineering tasks across sprints • Support Agile ceremonies such as daily stand-ups, retrospectives, and grooming • Identify and escalate risks early to ensure smooth and timely delivery • Maintain accurate documentation and progress updates • JIRA / JSM Ownership • Manage and triage L3 technical support tickets with proper priority and routing • Ensure ticket workflows, SLAs, and categorizations are followed consistently • Build and maintain dashboards, reporting, and status visibility in JIRA & Confluence • Help implement workflow improvements and automation rules for efficiency • Technical Coordination • Work with developers to gather issue details, reproduce problems, and align on timelines • Understand system components, integrations, and API-level basics to support triage • Stakeholder Collaboration • Act as a communication bridge between engineering, product, and support teams • Share weekly reports on progress, ticket metrics, and delivery blockers • Drive alignment on priorities with clear expectation setting Required Qualifications • 1–6 years of experience in a technical coordination or program support role • Hands-on experience with JIRA / JIRA Service Management • Understanding of Agile/Scrum and SDLC fundamentals • Good analytical, communication, and documentation skills • Ability to work with cross-functional teams and prioritize effectively Preferred Qualifications • Basic understanding of cloud platforms, REST APIs, and SaaS environments • Experience in a SAAS based organization Skills: jira, sdlc fundamentals, agile, rest api, jira service management, scrum

Requirements

• Agile execution support
• JIRA/JSM operations
• technical support management

Qualifications

• 1–6 years of experience
• Education: BE/B.tech

Preferred Technologies

• Agile execution support
• JIRA/JSM operations
• technical support management

About the company

Leena AI is an Agentic AI B2B SaaS Enterprise solutions company helping Fortune 500 enterprises transform employee experience by automating service delivery and increasing productivity.