Technical Project Manager

About the job

Key Responsibilities • Act as the primary customer interface during post-sales service implementation, setup, and escalation management. • Lead and manage complex technical projects, ensuring timely delivery, risk mitigation, and clear communication with stakeholders. • Troubleshoot and resolve highly complex, business-critical customer issues, often involving previously unknown scenarios. • Provide expert guidance on Electronic Support Services usage, configuration, and optimization. • Collaborate with internal engineering, support, and leadership teams to drive issue resolution and service improvements. • Serve as an internal Subject Matter Expert (SME), advising colleagues on customer environments, escalations, and best practices. • Maintain high levels of customer satisfaction, particularly with Fortune 100 and enterprise customers under pressure. • Continuously develop and maintain technical expertise across infrastructure, networking, cloud, and monitoring technologies. Qualifications & Skills Mandatory • Bachelor’s degree in a relevant discipline or equivalent professional experience. • Minimum 10 years of experience in a senior Technical Project Manager role within an IT support or services organization. • Strong hands-on experience with Project Management methodologies and tools. • Proven experience working with networking concepts and devices, including firewalls and routers. • Demonstrated experience implementing and supporting Linux environments, virtualization, public and private cloud platforms, and monitoring tools (on-premises and cloud-based). • Excellent written, verbal, and presentation communication skills in English. • Proven ability to work directly with English-speaking enterprise customers, including in high-pressure escalation scenarios. • Strong analytical, problem-solving, and decision-making skills with minimal supervision. Good-to-Have • Expertise in one or more Oracle products. • Experience with cloud-based services and enterprise cloud architectures. • Background supporting Fortune 100 customers or large-scale global enterprises. • Relevant project management or technical certifications (e.g., PMP, ITIL, cloud certifications)

Requirements

• Project Management
• Troubleshooting
• Customer Interface
• Technical Expertise

Qualifications

• Bachelor’s degree in a relevant discipline
• Minimum 10 years of experience in a senior Technical Project Manager role

Preferred Technologies

• Project Management
• Troubleshooting
• Customer Interface
• Technical Expertise

About the company

Oracle is a leading IT services company providing various technologies and software solutions to businesses globally.