Technical Service & Customer Success Engineer
About the job
DALOG provides advanced online condition monitoring solutions that help industries like cement, steel, power, mining and oil & gas reduce equipment failure, improve reliability, and optimize maintenance. We work with leading industrial companies to ensure smooth and safe operations using real-time data and analytics. Are you passionate about solving real industrial problems with data, technology, and customer excellence? DALOG India is looking for a focused, disciplined, and customer-oriented Technical Service & Customer Success Engineer who can lead service operations, manage customers, and ensure top-quality system delivery. What You’ll Do: - Act as the primary technical contact for customers. - Lead technical support, troubleshooting, and system diagnostics for sensor and monitoring systems. - Travel to customer sites when required to understand requirements and feed accurate information to the sales team. - Coordinate internally with engineering, service, and sales teams to support customer needs. - Support the team in ensuring all systems meet quality standards before delivery. - Write clear emails, follow up professionally, and maintain strong customer relationships. - Manage inventory, track stock levels, and coordinate with suppliers to ensure availability of required components. - Prioritize tasks efficiently and solve problems independently.
About the company
DALOG provides advanced online condition monitoring solutions that help industries like cement, steel, power, mining and oil & gas reduce equipment failure, improve reliability, and optimize maintenance. They work with leading industrial companies to ensure smooth and safe operations using real-time data and analytics.
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