Technical Success Manager

About the job

Responsibilities We're looking for an experienced TSM to join our Customer Success team. Reporting to the Manager, Technical Success Management, you will be responsible for: • Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction • Building relationships with stakeholders, conduct reviews, and identify growth opportunities • Anticipating challenges, provide proactive recommendations, and mitigate risks • Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base • Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience What We're Looking For (Minimum Qualifications) • 5+ years of experience in customer-facing roles with a blend of technical expertise and account management • Demonstrated experience product feature implementations, and best-practice adoption • Experience with operating systems such as Linux, Unix, and Free BSD • Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR) • Experience of protocols such as HTTP, SMTP, FTP, and DNS What Will Make You Stand Out (Preferred Qualifications) • Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations • In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud security technologies (e.g., SASE, SSE, ZTNA) • Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Requirements

• Customer-facing roles
• Technical expertise
• Account management
• Operating systems (Linux, Unix, Free BSD)
• Troubleshooting network issues
• HTTP, SMTP, FTP, DNS protocols

Qualifications

• 5+ years of experience
• Experience with operating systems
• Experience troubleshooting network issues
• In-depth understanding of enterprise networks

Preferred Technologies

• Customer-facing roles
• Technical expertise
• Account management
• Operating systems (Linux, Unix, Free BSD)
• Troubleshooting network issues
• HTTP, SMTP, FTP, DNS protocols

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

About the company

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.