Technical Support Engineer - Customer Success

About the job

This role is at innovative tech company providing secure video hosting to e-learning, content creator and media businesses. Site is at Already in revenues, profitable with 3000+ business customers across 30+ countries. There is an existing experienced sales and support team, we are expanding it. Salary range - 10 to 16 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset. • B2B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration). • Ability to understand the technical product and explain it to e-learning and media businesses and make them customers. • Troubleshoot product issues through tutorials and guides. • Explain Pricing to customers. • Conversation over tickets, emails, chat, call, online calls with customers. • Create short tutorials for product integration and issue solutions. • English proficiency is a must, we have 60% customers from outside India. Email conversations to customers is a large part of the role. • Do zoom webinars/video calls to demo product to customers on regular basis. • Prior experience in support/selling/business development is a bonus. • Understanding of algorithms, coding is a bonus. Hybrid work policy - 3 days/week in office as specified by company, 2 days Work from home. Hiring process: 1. CV screening 2. Short phone call 3. Video interview 4. Aptitude Test 5. Results

Requirements

• Technical Support
• Customer Support
• Communication
• Problem-solving

Preferred Technologies

• Technical Support
• Customer Support
• Communication
• Problem-solving

About the company

VdoCipher Media Solutions is an innovative tech company providing secure video hosting solutions for e-learning and media businesses, focusing on customer support and satisfaction.