About the job
Roles Responsibilities Drive product marketing initiatives launched by central product team Service trade related queries requirement of clients by liaising with operations/product/central team Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business Manage the portfolio quality - digital activation, product penetration, average monthly balance, desired value Support team in achieving customer acquisition plan through joint and independent call with sales team Impart training to sales and relationship team as subject matter expert Cultivate relationships with individual and corporate customers Managing customer centric operations ensuring customer satisfaction by achieving delivery service quality norms Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers Recommend process changes in order to improve service efficiency and quality across the branch network Regularly update stakeholders about Trade and Fx transactions Education Qualification This job is provided by Shine.com.
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