Trainer - Large Appliances

About the job

Urban Company is a technology platform offering customers a wide range of home services. Customers use the platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more — all delivered at home at a time of their choosing. The company promises a high-quality, standardized, and reliable service experience. To fulfill this promise, it works closely with carefully selected service partners, enabling them with technology, training, products, tools, financing, insurance, and brand support. They recognized that the home services industry was largely unorganized, fragmented, and offline. Build a platform that offers delightful and differentiated service experiences. # Create deep, full-stack partnerships with service professionals to improve their earnings and livelihoods. # Bring innovation and technology to a traditionally offline industry. Urban Company is looking for a technically skilled and passionate Trainer to lead the training function for the Large Appliances category. Focusing on: ~ The Trainer will be responsible for designing and delivering structured learning programs that equip service partners with the skills, knowledge, and service standards required to deliver a high-quality home repair experience. Strong training and content design ability Training Design & Content Development • Develop practical training programs for repairing and servicing large appliances. • Create easy-to-understand materials such as manuals, step-by-step guides, and videos. • Continuously update content to reflect new appliance models and technologies. Training Delivery & Partner Enablement • Conduct hands-on training sessions at training centers and in the field. • Run regular refresher sessions to address common issues and improve performance. Training Operations & Scheduling • Maintain training infrastructure, including tools, demo appliances, and spare parts. • Track attendance, assessments, and training completion records. Quality Assessment & Performance Monitoring • Evaluate partner performance to ensure training effectiveness. • Monitor metrics such as customer ratings and repeat complaints. • Work closely with business and operations teams to identify training needs. • Share regular updates on training progress and skill gaps. • Provide feedback to improve service quality across the network. B.Tech, Diploma, or ITI in Electronics, Electrical Engineering, or a related field OR equivalent hands-on experience in appliance repair or facilities management 5+ years of experience in servicing, repair, or training of large appliances (Refrigerators, Washing Machines, Microwaves). Experience with leading brands such as Samsung, LG, Whirlpool, Godrej, IFB, or Bosch preferred. Prior experience in training, quality control, or technical mentorship is a plus. Strong knowledge of diagnostics, repair techniques, and spare parts management. Strong planning and organizational skills. Familiarity with MS Office, Google Sheets, LMS platforms, and MIS reporting. Opportunity to build and scale the training function in a growing category. Direct impact on service quality and customer satisfaction. Exposure to operations, supply enablement, and cross-functional teams.