Training Manager

About the job

We’re Hiring | Training Manager – Cleaning Category At Urban Company, we are looking for 4 passionate Training Managers in Mumbai with strong experience in housekeeping/cleaning and a passion for developing people. If you enjoy working on the ground, coaching professionals, and driving service excellence, this role is for you. Role: Training Manager – Cleaning Category Key Responsibilities: - Lead end-to-end training programs for professionals offering home cleaning services in the assigned city. - Deliver technical and behavioral training to ensure high service quality and customer satisfaction. - Provide hands-on training on cleaning SOPs, tools, chemicals, and processes. - Develop and improve training content aligned with industry best practices. - Monitor training effectiveness and improve service quality through training interventions. - Lead and guide a team of trainers / professionals to ensure consistent training delivery. - Collaborate with cross-functional teams to identify training needs and close skill gaps. What We’re Looking For: ✔ 5+ years of experience in Housekeeping / Facility Management / Hotels / Cleaning Operations. ✔ Hands-on experience in housekeeping or cleaning operations is mandatory. ✔ Experience in training, coaching, or team management. ✔ Strong communication, leadership, and people development skills. ✔ Ability to work in a fast-paced operational environment. ✔ Passion for delivering excellent customer experiences.