Training Manager

About the job

Key Responsibilities:- - Conduct current hire training batches for Fare Filing and provide end to end OJT handholding, ensuring smooth transition from classroom to production. - Evaluate trainee and associate performance to identify skill gaps and recommend targeted learning interventions. - Work closely with internal and external stakeholders to support process updates, floor readiness, and training alignment. - Conduct regular Training Need Analysis (TNA) and Training Need Identification (TNI) using productivity, revenue, and accuracy data. - Design and deliver customized training programs to address identified skill gaps. - Storyboard, develop, and update training material, including facilitator guides, learner guides, assessments, and practice exercises. - Coach trainees through classroom training and on the job learning; provide structured feedback to improve performance. - Ensure training modules are updated in line with process changes, airline updates, and fare filing enhancements. - Manage batch hygiene by monitoring attendance, absenteeism, and attrition, and proactively motivate learners. - Consistently achieve or exceed training targets related to quality, throughput, and certification. - Maintain accurate training data and MIS for all batches conducted. - Research new and effective training methodologies and implement continuous improvements in training delivery. Desired Candidate Profile: - Experience & Domain Knowledge - Strong travel domain knowledge with in depth ATPCO Fare Filing experience. - Minimum 5+ years of training experience on Fare Filing and GDS. - Skills & Competencies - Strong ability to identify skill gaps and translate them into actionable training plans. - Good knowledge of training methodologies and adult learning principles. - Excellent coaching, feedback, stakeholder management, and people management skills. - Strong analytical and planning abilities. Technical & Education - Good knowledge of MS Office (PowerPoint, Excel, Word); exposure to digital or LMS based training preferred. - Graduate in any discipline. - Comfortable working in rotational shifts, as per business needs. Qualification Graduate, Fare Filing Experience IATA Certified preferred

Requirements

• Training
• Coaching
• Performance analysis
• Stakeholder management

Qualifications

• Graduate
• IATA Certified

Preferred Technologies

• Training
• Coaching
• Performance analysis
• Stakeholder management

About the company

Not provided