Training Manager – Cleaning Category

About the job

At Urban Company, we are looking for 4 passionate Training Managers in Mumbai with strong experience in housekeeping/cleaning and a passion for developing people. If you enjoy working on the ground, coaching professionals, and driving service excellence, this role is for you. Key Responsibilities: • Lead end-to-end training programs for professionals offering home cleaning services in the assigned city. • Deliver technical and behavioral training to ensure high service quality and customer satisfaction. • Provide hands-on training on cleaning SOPs, tools, chemicals, and processes. • Develop and improve training content aligned with industry best practices. • Monitor training effectiveness and improve service quality through training interventions. • Lead and guide a team of trainers/professionals to ensure consistent training delivery. • Collaborate with cross-functional teams to identify training needs and close skill gaps. What We’re Looking For: ✔ 5+ years of experience in Housekeeping / Facility Management / Hotels / Cleaning Operations. ✔ Hands-on experience in housekeeping or cleaning operations is mandatory. ✔ Experience in training, coaching, or team management. ✔ Strong communication, leadership, and people development skills. ✔ Ability to work in a fast-paced operational environment. ✔ Passion for delivering excellent customer experiences.

Requirements

• Training Delivery
• Content Development
• People Development
• Collaboration
• Cleaning Operations

Preferred Technologies

• Training Delivery
• Content Development
• People Development
• Collaboration
• Cleaning Operations