Vice President, C360 Enterprise Product Enablement

About the job

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your ca ... reer. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. How will you make an impact in this role? Customer 360 is on an accelerated transformational journey to operate in its North Star state as Amex’s enterprise-wide Customer Master Data Management (MDM) capability — positioning customer data as a strategic enterprise asset. C360 unifies and governs customer information across products, services, and channels globally, creating trusted linkages that connect relationships, identities, and interactions across the ecosystem. Through scalable, reusable platforms and world-class data governance, C360 is building the foundation for a connected enterprise by enabling Amex to engage customers with clarity, consistency, and confidence. We are seeking a strategic thought leader and product visionary to serve as Vice President, C360 Enterprise Product Enablement. This leadership role will shape the next generation of Amex’s customer data capabilities by blending business strategy, technical expertise, and industry best practices to deliver the most effective C360 solutions. This role partners closely with all Lines of Businesses to elevate customer experiences and drive enterprise value. This person will lead a global team of experts across Product Management and Data Product Development, with deep knowledge of the Amex data ecosystem and platforms. This role demands exceptional leadership, end-to-end product thinking, and the ability to translate enterprise vision into actionable, scalable outcomes. Given the highly specialized nature of this role, only candidates who meet the required qualifications and experience will be considered. Responsibilities: Lead end-to-end product management for the global Customer 360 (C360) platform, driving adoption and alignment across Consumer, Commercial, and Merchant businesses: • Define and execute the multi-year enterprise roadmap for C360 modernization, including migration from legacy systems to cloud-native platforms. • Partner with senior executives, COE teams, and engineering to translate enterprise priorities into actionable product strategies and measurable outcomes. • Drive cross-functional collaboration with Data, Risk, Compliance, and Architecture to ensure secure, compliant, and scalable solutions. • Manage stakeholder expectations across lines of business, ensuring transparency in prioritization, scope, and delivery. • Build, mentor, and lead a global team of product managers and product owners, fostering innovation and accountability. • Establish governance frameworks and intake models for effective demand management and product enablement. • Define success metrics to measure adoption, data quality, and business impact of C360 capabilities. • Promote data-driven decision-making and customer-centric design principles across all initiatives. • Identify emerging business needs and innovation opportunities to continuously enhance the C360 ecosystem. Minimum Qualifications: • 7+ years of people leadership experience in product development related field • Be well versed in the business of enterprise software, from budgeting and resource management to design patterns to testing to coding practices, deployment, lifecycle management, and beyond • Be conversant and knowledgeable in AMEX data solutions • Proven experience in initiating and driving technical enhancements that demonstrate strong business value leveraging Agile Product Development Methodology • Proven ability to analyze complex data and processes to find and drive innovative solutions • Proven ability to lead a large team and motivate organization to achieve aggressive goals • Proven experience in enabling differentiated capabilities and leveraging opportunities enabled by technology and regulatory changes • Proven ability to effectively prioritize and drive strong results with limited resources • Have excellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actions • Demonstrated ability to influence a large number of business partners to drive business value without direct authority • Bachelor’s degree in a quantitative field such as computer science, mathematics, engineering, master’s degree preferred We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • Support for financial-well-being and retirement • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • Generous paid parental leave policies (depending on your location) • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Requirements

• Product Management
• Data Governance
• Leadership Skills
• Strategic Thinking
• Agile Methodology

Qualifications

• 7+ years in product development related field
• Bachelor’s degree in a quantitative field

Preferred Technologies

• Product Management
• Data Governance
• Leadership Skills
• Strategic Thinking
• Agile Methodology

Benefits

• Competitive base salaries
• Bonus incentives
• Medical, dental, vision, life insurance
• Flexible working model
• Paid parental leave
• Access to wellness centers
• Counseling support

About the company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.