VP Services

About the job

Role Scope The VP Services owns: • Services PL and revenue growth • Proposal and commercial governance • Project planning and delivery oversight • Customer success and perception • Talent identification and leadership pipeline Responsibilities • Services PL and Revenue Management - Owns and maximize the revenue and profitability of the Services organization across implementation and managed services portfolios. - Drive optimal utilization, billability, and revenue realization through strong capacity planning and delivery discipline. - Ensure revenue maximization in TM engagements without value leakage. - Ensure high-quality delivery with optimized effort in fixed-bid programs. - Balance commercial outcomes with delivery integrity and customer value. - Drive services margin expansion and predictable financial performance. • Proposal Review and Commercial Governance - Own governance of all services-related proposals and delivery models across: - RFEs and implementations - Incremental and enhancement programs - Digital transformation initiatives - Managed services and support engagements • Project Planning and Delivery Governance - Provide executive oversight for project planning and execution post-deal closure. - Ensure programs are execution-ready with clear ownership, milestones, and deliverables.